Rowkin Energy Privacy Policy.

5. Email, SMS, and notifications

Storefront draft, approval, purchase connection, earnings, adjustment, and manual payout communications are operational program messages, separate from marketing. Manual payout requests are notified to both support@rowkin.com and admin@rowkin.com for authorized offline review; these notices are not confirmation of payment.

We may send transactional messages about identity verification, account security, reports, orders, shipping, returns, support, service requests, messages, appointments, and Pro application status. SMS verification codes are sent only when a user requests a code. Separately, a user may opt in to recurring automated account, order, service request, appointment, support, and Energy Agent texts. These optional operational texts may include replies to questions sent by text, assistance requested by text, and follow-up about photos a user chooses to send through an approved text interaction; marketing SMS is not included in that enrollment. Marketing messages are handled separately and may require consent depending on the channel and jurisdiction.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties. This exclusion concerns independent third parties and their own use: Rowkin does not sell, rent, transfer, or share that data with affiliates or third parties for their own marketing or promotional purposes. Rowkin may disclose it only to processors acting on Rowkin’s behalf, and only as necessary to deliver, administer, secure, or support the SMS program, subject to contractual restrictions on their use; those processors may not use it for their own purposes.

You can manage available communication preferences in your account. Necessary security, legal, payment, order, and service notices may continue through applicable email or in-app channels while the related account or transaction remains active, subject to applicable law and channel-specific controls. Ongoing SMS updates still require your consent and must honor website opt-out and carrier STOP requests; a message being operational or necessary does not override those SMS choices. Verification codes remain separate and are sent only when you request a code. Standard message and data rates may apply to SMS.