Returns, refunds & exchanges

Return eligibility

30-day returns for unused items in original packaging.

Defective items can be returned within 90 days.

Keep your order confirmation, packaging, and included parts. Share your order and delivery dates when requesting a return so Rowkin can review the applicable window and item condition. If you are unsure whether an item qualifies, contact us before sending it back.

These return options are separate from longer-term product warranty coverage. If a fault appears outside the return window, ask about the applicable warranty rather than assuming support has ended.

How to request a return

Use the order's return workflow if available, or contact support@rowkin.com with your order reference. Do not include card details or other sensitive payment information.

Submitting a request does not complete a refund or exchange. Rowkin reviews the request and provides an RMA (return authorization) number and the applicable return instructions after approval. Follow those instructions before shipping anything back; the company contact address is not a return destination unless Rowkin tells you to use it.

1. Open Account → Orders and select the relevant order.
2. Choose Request Return, select the items and quantities, and explain the reason.
3. Choose Refund or Exchange; for an exchange, select the requested replacement product.
4. Wait for Rowkin's review, return authorization, and shipping instructions.

Return shipping & item condition

Package the approved items securely with the included parts and follow your RMA instructions. Keep the carrier tracking reference and shipping receipt.

Return-shipping responsibility, any label arrangements, and the treatment of original shipping charges will be explained for your request before you send the item. Ask support if these details are not clear. Do not assume every return includes a prepaid label or that shipping charges are always refundable.

If the delivery is damaged, the wrong item arrived, or you suspect a defect, describe the issue and provide relevant photos through the support or return workflow. Do not use equipment that appears unsafe; do not disassemble it to diagnose a fault.

Refunds

Refunds are processed within 5–7 business days after we receive the returned item, to the original payment method.

Rowkin records the reviewed refund against the original order. A refund request, approval, or returned parcel is not itself a completed refund. You can follow the return and refund status in your order details.

The final approved amount depends on the returned items, their condition, the original order amounts and discounts, and the applicable resolution. Your payment provider may need additional time to display the credit after the refund is processed.

Exchanges

You may request an exchange for a different product in the return form. Rowkin reviews eligibility and replacement availability, then coordinates the next steps with you. A request does not reserve a replacement or guarantee an immediate shipment.

If a different product price or shipping arrangement applies, Rowkin will explain it before proceeding. Replacement shipment tracking is available in your order details once an approved exchange is fulfilled.

Order terms & your rights

This page summarizes Rowkin's published return options for products bought from Rowkin. Product-specific and order-specific terms also apply; keep the terms supplied with your purchase. For a purchase from another seller, contact that seller about its return process.

Nothing here limits rights or remedies that cannot be limited under applicable law. Contact Rowkin if a published summary and your order documentation differ so we can review the terms applicable to your purchase.